Wild & Stone

The Wild & Stone Privacy Policy

Welcome to Wild & Stone, we hope you enjoy your journey to plastic-free living with us!

Wild & Stone is a small independent online retailer. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website. Our website is PCIDSS compliant.

Topics Covered:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Wild & Stone collects the following data:

• Personal identification information (Name, email address, phone number, address.)

How do we collect your data?

You directly provide Wild & Stone with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Wild & Stone collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Contact you should there be an issue with your order.

When Wild & Stone processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Wild & Stone securely stores your data through our ecommerce platform where we process all our orders.

Marketing

Wild & Stone would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Wild and Stone from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at customerservices@wildandstone.com with the heading OPTOUT.

What are your data protection rights?

Wild & Stone would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Wild & Stone for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Wild & Stone correct any information you believe is inaccurate. You also have the right to request Wild & Stone to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Wild & Stone erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Wild and Stone restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Wild & Stone’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Wild & Stone transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: customerservices@wildandstone.com.

Or write to us: Wild & Stone Limited, Oak House, 1 Prospect Place, Hurley, Bucks. SL6 5LT.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

• Functionality – Wild & Stone uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Wild & Stone uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Wild & Stone sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage you cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Changes to our privacy policy

Wild & Stone keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 February 2020.

How to contact us

If you have any questions about Wild & Stone’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: customerservices@wildandstone.com.

Or write to us at: Wild & Stone Limited, Oak House, 1 Prospect Place, Hurley, Bucks. SL6 5LT.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Wild & Stone has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Phone: 0303 123 1113

Website: https://ico.org.uk/.

Thank You

Thank you for taking the time to read our Terms of Service. If you you have any questions of concerns, please feel free to contact us at customerservices@wildandstone.com.